Payment

Atera AnyTemp® Spas & Hot Tubs custom crafts every order! Payment in full must accompany each order. Personal checks, company checks, cashier checks, wire transfers, Visa & MC are all accepted forms of payment. Production of your order will commence when checks have been confirmed cleared by our bank. Wire transfer routing and account numbers are provided upon completion of our Online Agreement. Credit card payments require identification and a signed credit card authorization form. All payment documents and correspondence is done by fax or email.

Shipping

Lead times are a consistent 4-6 weeks, depending on the season. You will receive a brand new, custom built Atera AnyTemp® Spa, Hot Tub or Swim Spa crafted to your specifications in the color you have chosen. All Lucite XL Acrylic colors are available however, SS816 Swim Spas and DL8 Models are limited to our most popular colors.

All shipments are FOB Phoenix, Arizona. Allow ten business days from shipment date for transit time in the U.S.A. Freight carriers will contact you by phone prior to your delivery to confirm arrival date and time.

Wherever you are, an Authorized Dealer or Installer is nearby and ready to deliver your spa, install your cover lift and answer any questions you may have. They can even recommend a licensed electrician to hook up your spa. For Authorized Dealers and Installers in your area, please use our Contact Form. If you are having a local Authorized Dealer or Installer deliver your spa, delivery arrangements will be made by you directly with them and facilitated by Atera AnyTemp® Spas & Hot Tubs.

You must be present to accept delivery and inspect your spa for any damages. Make note of all damages on the DELIVERY RECEIPT you are asked to sign. If major damages have occurred, contact the freight carrier's home office, your Authorized Dealer or Installer and Atera AnyTemp® Spas & Hot Tubs prior to accepting delivery. Freight Insurance will cover any damage to the spa while it's in transit.

An Authorized Dealer or Installer will deliver your spa with a 2 man crew, using a spa dolly or a crane. Installation details will be determined prior to shipment using Google Earth to view your property and your desired final spa placement. An overhead clearance of 8'6" and an unobstructed 36" wide path to the final placement location is normally required. Deliveries cannot go up or down steps unless Authorized Dealer or Installer is notified prior to departure for the delivery site. Authorized Dealer & Installer delivery charges vary depending on the complexity of your delivery but are normally approximately $350.00.

Placement

A 3 ½" concrete pad is the best spa base but is not required. The pad can also be constructed of bricks, paver stones, flagstone or blocks and must support the entire spa evenly, not just the perimeter, and must provide a level uniform surface. An un-level pad or use of shims of any kind is prohibited and may cause irreversible damage, voiding your Limited Warranty.

If your spa is located near water sprinklers, adjust them or cap them so water will not hit your spa. Balconies and decks must be constructed to current federal, state and local codes to safely support the maximum load of your filled spa and people. Check with your contractor for these safety specifications. Check your local codes for all regulations regarding fences and gates.

Ensure that water drains away from the spa in order to keep water out of the equipment area and away from all electrical components. It is the responsibility of the owner to provide clear access to all sides of the spa for the Service Technician if service is required.

If your spa is equipped with the "Hot & Cold" AnyTemp® System, the cabinet vents for air intake and exhaust fans must not be blocked and require a minimum of 6" clearance to allow for adequate air flow.

Electric Requirements

220 VOLT INSTALLATIONS

IMPROPER INSTALLATION MAY RESULT IN EQUIPMENT DAMAGE AND WILL VOID THE WARRANTY.  IT IS THE SPA OWNERS RESPONSIBILITY TO ENSURE A QUALIFIED LICENSED ELECTRICIAN PERFORMS THE INSTALLATION.

NOTE:  DO NOT TURN POWER TO THE SPA ON UNTIL THE SPA IS FILLED WITH WATER TO THE APPROPRIATE LEVEL.

The equipment package is designed to operate at 220 volts, 60 Hz hard wired directly to the equipment pack; a 50 amp dedicated service is required.  Four wires are required, two hot leads, one neutral lead, and a ground lead for the spa equipment.  The wiring must be completed as a LOAD NEUTRAL circuit.

This unit must be hardwired only to a Load Neutral supply circuit that is protected by a ground fault circuit interrupter (GFCI) (see "Wiring Diagram").  Such a GFCI is required by most building codes, should be provided by the electrician and must be tested before each use of the spa.  Consult GFCI manufacturer's instructions for correct testing and operation.

All supply wires must be copper and rated at a minimum 194°F (90°C).  Check National Electric Code, State, County, City and Local Municipality codes for correct wire sizing based on the length of electric run from the main electric supply box, average ambient air temperature, etc.  Electric runs of less than 50' normally require the use of 6 gauge wires but you must check your local code requirements.

When the spa equipment is connected to a proper 220 volt supply, the Heater will provide approximately 4300 watts of heat to the spa water when there is a demand for heat.  If your spa is equipped with an optional Aqua Chiller, it will provide approximately 6000 Btu of cooling to the water when there is a demand for cooling.

IMPORTANT NOTE:  All electrical connections to the Equipment Pack must be performed by a licensed and bonded electrician in accordance with the National Electrical Code and in accordance with any local electrical codes in affect at the time and place of the installation.  A self diagnosing "WIRED WRONG LIGHT" is located on the front of the electrical control box and will be illuminated when wired incorrectly.  If wired incorrectly, turn the power off immediately to avoid damage to the spas equipment that will not be covered under the Limited Warranty.

IMPORTANT NOTE:  DO NOT attempt to use a dryer, stove, HVAC, or any other 220 volt or 110 volt product with the dedicated power required by the spa.

All electrical connections must be made in accordance with the wiring information provided in the Owner's Manual Wiring Diagram.

The electrical supply for this product must include a suitable rated switch or circuit breaker to open ALL underground supply conductors to comply with Local and National Electrical Codes.  The disconnecting means must be within the line of sight of the spa and must be quickly, readily and easily accessible to the user of the spa, but must be installed at least 5 feet (1.5m) away from the spa.

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