Payment, Shipping & Placement

Atera Spas® custom builds your order!  Payment in full must accompany all orders.  Personal checks, Company checks, Cashier checks, Wire Transfers, most Credit Cards, and PayPal are all accepted as forms of payment.  Production will not commence on your order until all Checks have been confirmed cleared by Bank of America.  Wire transfer routing and account numbers will be provided upon request. Credit Card payments must be accompanied by Photo I.D., signed Credit Card Authorization Form and Signed Purchase Agreement.  All written correspondence will be made by facsimile or electronic mail.  No cancellations will be accepted by Atera Spas® after your custom product is ordered.

Normal lead times are 4-6 weeks.  You will receive a brand new custom built spa, built to your specifications with the options you have chosen.  All spas are shipped FOB Phoenix, Arizona.

You will receive an estimated freight and insurance quote when placing your order.  This estimated amount will be included on Purchase Agreement and paid with your order.  All additional charges above and beyond the estimated charges (for backyard deliveries, multiple delivery attempts, etc.) will only be paid by buyer directly to the carrier at the time delivery is received.

Most shipments will be transferred FOB Phoenix, Arizona to North American Van Lines.  Allow ten business days from shipment date for transit time in the lower 48 US states.  Freight companies will contact you by phone prior to your delivery to confirm their arrival date and approximate time.  You will need to be there to accept delivery.  Inspect your delivery for any damages and make a note of them on the Delivery Receipt you are asked to sign.  If major damages have occurred, contact the carriers' home office and Atera Spas® prior to accepting delivery.  Your purchased Freight Insurance will cover any damage while the spa is in transit. 

The carrier will unload your spa at the curb and you will need to make arrangements for moving it to your backyard or home when the carrier calls you.  You can normally pre arrange for the carrier to move the spa to most backyard locations for an additional fee but they will not normally move the unit into a home.  Curbside delivery is available in Alaska and Hawaii.  Please call for quote.

When shipped by NAVL, you will be able to track your delivery online if you wish, so you know where it is in transit.

Two men will remove the spa from the truck for you and place it in the garage or on the driveway.  The spas are shipped on their side and are strapped to a pallet along with your cover.  Please make arrangements with NAVL when they call you for final placement service, if desired.  They can provide you an approximate quote based on the information you provide.  If you don't make previous arrangements, they will not have the man power or equipment to move and place your spa in the final location!  The cost for most final placement moves is usually approximately $250.00 but may be less if you have easy access or may be more for difficult access.

NAVL curbside delivery includes; (2) four wheel carts, pallet jack and two men.  Backyard deliveries are an agreement between you and NAVL, paid directly to NAVL.  Be sure and request this service when they first contact you!  The final location must be within 300' of the truck with NO objects or structures that require moving or obstructions in the clear path to the final destination of the spa.  Obstruction Examples:  air conditioners, patio furniture, trash cans, sheds, fences, swing sets, boats, RV's, trailers, etc.  A clear path to the final location must be level enough for two men to safely and without risking damage to the spa or injury to themselves or others, to accomplish the final placement.  Backyard deliveries cannot go up or down more than one step.  An overhead clearance of at least 8'-6" is required and a free width clearance on the entire path of 36" is required for 7' & 8' spas.  The delivery crew will not take hardware off gates or remove fence slats.  The entire path to the final location must be unobstructed and clear.  Agreements for in home deliveries, (up steps, through doors, etc.) are possible but must be made with NAVL at the time they first contact you!  Deliveries are made on weekdays and weekend deliveries are not available without severe additional fees charged by NAVL.

Installation Preparation

A 4" concrete pad is recommended for the spa base. The base pad must support the entire spa, not just the perimeter and must provide a level, uniform surface to support the spa.  Other options are bricks, stepping stones, or blocks.  These surfaces must provide the same support guidelines as a concrete slab.  An un-level or cracked pad or the use of shims of any kind may cause irreversible damage to your spa and void the warranty.

If your spa is located near water sprinklers, adjust or cap them so the water will not hit the cabinet or cover of the spa.

Balconies and decks must be constructed to current state and local codes to safely support the maximum load of your water filled spa and the number of people using the spa.  Check with your construction contractor for these safety specifications.

Access gates "fencing/wall" must be self-closing and self-locking.  Check your local codes for regulations regarding fences and gates.

Ensure that the spa installation and location allows a clear and unobstructed access to the spa. It is the responsibility of the owner to provide clear access on ALL SIDES of the spa for service.  Failure to do so will result in additional charges or assessments if service is required.  Your spa is an appliance and may require occasional service.  Assure the installation provides access to all four sides of the spa and that the spa can easily be removed in necessary.  Construction or reconstruction costs associated with spa removal and reinstallation are not covered by the limited warranty.

Ensure that water drains away from the spa in order to keep water out of the equipment compartment and away from all electrical components.

Electric Requirements

220 VOLT INSTALLATIONS

IMPROPER INSTALLATION MAY RESULT IN EQUIPMENT DAMAGE AND WILL VOID THE WARRANTY.  IT IS THE SPA OWNERS RESPONSIBILITY TO ENSURE A QUALIFIED LICENSED ELECTRICIAN PERFORMS THE INSTALLATION.

NOTE:  DO NOT TURN POWER TO THE SPA ON UNTIL THE SPA IS FILLED WITH WATER TO THE APPROPRIATE LEVEL.

The equipment package is designed to operate at 220 volts, 60 Hz.  Hardwired directly to the equipment pack; a 50 amp dedicated service is required.  Four wires are required, two hot leads, one neutral lead, and a ground lead for the spa equipment.  The wiring must be completed as a LOAD NEUTRAL circuit.

This unit must be hardwired only to a Load Neutral supply circuit that is protected by a ground fault circuit interrupter (GFCI) (see "Wiring Diagram").  Such a GFCI is required by most building codes, should be provided by the installer and must be tested before each use of the spa.  Consult GFCI manufacturer's instructions for correct testing and operation.

All supply wires must be copper and rated at a minimum 194°F (90°C).  Check National Electric Code, State, County, City and Local Municipality codes for correct wire sizing based on the length of electric run from the main electric supply box, average ambient air temperature, etc.  Electric runs of less than 50' normally require the use of 6 gauge wires but you must check your local code requirements.

When the spa equipment is connected to a proper 220 volt supply, the Heater will provide approximately 4300 watts of heat to the spa water when there is a demand for heat.  If your spa is equipped with an optional Aqua Chiller, it will provide approximately 6000 Btu of cooling to the water when there is a demand for cooling.

IMPORTANT NOTE:  All electrical connections to the Equipment Pack must be performed by a licensed and bonded electrician in accordance with the National Electrical Code and in accordance with any local electrical codes in affect at the time and place of the installation.  A self diagnosing "WIRED WRONG LIGHT" is located on the front of the electrical control box and will be eliminated when wired incorrectly.  If wired incorrectly, turn the power off immediately to avoid damage to the spas equipment that will not be covered under the Limited Warranty.

IMPORTANT NOTE:  DO NOT attempt to use a dryer, stove, HVAC, or any other 220 volt or 110 volt product with the dedicated power required by the spa.

All electrical connections must be made in accordance with the wiring information provided in the Owners Manual Wiring Diagram.

The electrical supply for this product must include a suitable rated switch or circuit breaker to open ALL underground supply conductors to comply with Local and National Electrical Codes.  The disconnecting means must be within the line of sight of the spa and must be quickly, readily and easily accessible to the user of the spa, but must be installed at least 5 feet (1.5m) away from the spa.

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